Returns & Refunds

30-day guarantee

If your item arrives damaged, defective, or does not arrive, contact us within 30 days of the delivery date or expected delivery date so we can review the issue.

How to request help

Email dreamly.sh@gmail.com with your order number and, when applicable, clear photos or video showing the issue.

Resolution

After review, eligible claims may receive a replacement or refund to the original payment method. In some cases, a return may not be required.

Non-returnable situations

Items that show misuse, accidental damage after delivery, or requests submitted outside the applicable return window may not qualify for a refund or replacement.

Refund timing

Approved refunds are sent to the original payment method. Your bank or card issuer may require additional processing time before the credit appears.